Our return policy lasts for 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer a refund.

In order to be eligible for a return, the item must be unused and in the same condition in which you received it. In addition, it must also be in the original packaging.

Different types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials or flammable liquids or gases.

Additional items not returnable:
* Gift card
* Downloadable software products
* Some articles for health and personal care

To complete your return, we require a receipt or proof of purchase.

Do not send your purchase back to the manufacturer.

There are some situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.

Reimbursements (if applicable)
Once we have received and checked your return, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or refusal of your refund.
If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method, within 14 days maximum (depends on your credit institution).

Late or missing refunds (if applicable)
If you have not yet received a refund, please check your bank account again.
Then contact the credit card company, it may take some time before the refund is officially published.
Next contact your bank. There is often some processing time before a refund is published.
If you have done all this and have not yet received a refund, please contact us at

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once you have received the returned item, you will be sent a gift certificate.

If the item was not marked as a gift at the time of purchase, or the donor had the order shipped to themselves to give to you afterwards, we will send a refund to the gift donor and he will find out about your return.

To return the product, please send the product by mail to: Via Nazario Sauro 7, Biella, BI, 13900, Italy.

You will be responsible for the payment of shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipment will be deducted from the refund.

Depending on where you live, the time that can take your traded product to get to you may vary.